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COVID-19 Policy

UPDATE - Changes effective as of May 19, 2020

We are still open and continue to operate as the COVID-19 situation unfolds. The Ontario government has announced the first stage of its reopening process. This allows us to expand our services beyond urgent care. Grooming has now restarted.

We are continuing to operate a closed-door policy. We are not allowing clients into our hospital for the health and safety of our patients, clients, and our team. This allows us to adhere to physical distancing as best we can due to the close contact that our work requires. See our previous update to see how this works.

If you have any questions or concerns, please contact us.

From our family to yours please stay safe!

UPDATE - Changes effective as of March 24, 2020

​Veterinarians are considered an essential service in the current health crisis and will continue to operate as the COVID-19 situation unfolds.

We are still open, however, we have implemented a Closed-Door Policy - we are not allowing clients into our hospital to help with the prevention and spread of Covid-19. We are working to remain open and operate under these ever-changing conditions. The safety of our team, patients, and clients is our top priority.

Please remain in your vehicle. When you arrive call us at 905-727-7379. One of our team members will bring your pet into the hospital for an examination with the veterinarian. The veterinarian will call you and discuss with you their findings. They will email you an estimate and ask for a reply back via email or a verbal authorization of the treatment plan. We ask that payment be done over the phone for services, food and medications. We may ask you to drive up to our Drive Thru or stay in your car in the parking lot and a team member will then return with your pet to your vehicle.

Please be patient. Due to these new implemented changes, there may be longer wait times. We have had an increase in call volume as well and are trying to continue to give the best service to our clients and our patients.

Ordering food or medications. Please allow 5-7 business days as our suppliers are dealing with a greatly increased demand and are trying to fill orders as quickly as possible. We will call you as soon as your order arrives and ask payment over the phone. Please call us when you arrive to pick up your order at the Drive Thru. Our staff will pass you the items via our Drive Thru to minimize risk exposure.

IF YOU HAVE TRAVELLED OUT OF THE COUNTRY IN THE LAST 14 DAYS OR HAVE COME INTO CONTACT WITH A COVID-19 POSITIVE PERSON OR ARE EXHIBITING ANY SYMPTOMS ASSOCIATED WITH COVID-19 OR ARE UNWELL and your pet needs medical attention. Please have someone else bring your pet to see us.